Returns and Refunds Policy

General Policy

All sales are final. We do not accept cancellations, returns, exchanges or refunds for:

• change of mind;
• incorrect product, specification or quantity selected by the customer;
• incorrect information or delivery details provided by the customer;
• products that are no longer required; or
• any other reason not caused by a product defect or an error on our part.

Customers are responsible for reviewing all product details, specifications, quantities, personalisation information and delivery details before confirming an order. No refund will be provided where delivery is unsuccessful due to incorrect or incomplete delivery details submitted by the customer. Any redelivery charges will be borne by the customer.

Defective, Damaged or Incorrect Goods

All goods are checked before packing and dispatch. Customers should inspect their orders promptly upon receipt.

Where goods are received defective, damaged, incorrectly produced, incorrectly supplied or materially different from the confirmed order, the issue must be reported to us within five working days from the date of receipt.

To submit a claim, please email sales.support@printmall.sg and provide:

• the order number or proof of purchase;
• a description of the issue;
• clear photographs showing the affected goods;
• photographs of the external and internal packaging, where the goods were damaged during delivery; and
• any other information reasonably required for us to assess the claim.

Claims submitted without sufficient photographic evidence may not be accepted. Claims submitted after five working days may be subject to further assessment, particularly where the condition of the goods at the time of delivery can no longer be verified.

Assessment and Remedy

Goods must not be used, altered, discarded or returned before our assessment is completed, unless otherwise instructed by us.

Where a claim is accepted, we will determine the appropriate remedy based on the circumstances. This may include:

• repair;
• replacement;
• reprinting or resupply;
• a partial price reduction; or
• a refund where appropriate.

Approval of a claim does not automatically entitle the customer to a refund. We may provide a replacement, reprint or other appropriate remedy instead.

Return of Goods

Goods must not be returned without prior approval and return instructions from us. Unauthorised returns may not be accepted.

Where an approved return is required, the goods must be sent to:

PrintMall
705 Sims Drive
#04-04, Shun Li Industrial Complex
Singapore 387384

The goods should be returned in their original condition and packaging, together with the relevant proof of purchase, unless otherwise agreed.

Refund Processing

Where a refund is approved, it will normally be processed using the original payment method. Processing time may vary depending on the payment provider, bank or credit card issuer.

Delivery fees, administrative charges and other service charges are generally non-refundable unless the claim resulted from an error on our part or a refund is otherwise required under applicable law.

Contact Us

For questions concerning defective, damaged or incorrectly supplied goods, please contact:

Email: sales.support@printmall.sg

This Policy does not affect customers’ rights under applicable Singapore law.